EVERYTHING YOU NEED. ANSWERED.
From choosing the correct fit to sending your logo, approving your design and looking after your signs — you'll find the answers here.
ORDERING &
YOUR VAN.
Getting the right signs starts with getting the right vehicle.
01 How do I order AutoMagnet signs?
Select your vehicle manufacturer and model, followed by the correct year and wheelbase or body configuration. Then choose whether you want signs for the sides, rear doors or a complete set.
After checkout, we'll collect your business details and artwork requirements before creating your design proof.
02 How do I know which van model or wheelbase I have?
If you're unsure which version of your van you have, don't guess. Send us your registration number and we'll help confirm the correct vehicle details before your signs are produced.
03 I can't find my vehicle. What should I do?
Contact us with your vehicle registration, make and model. We'll check whether we have a suitable template available and let you know what options we can offer.
04 Will the signs fit my exact van?
AutoMagnet signs are produced for the vehicle configuration selected when ordering. We use the model, year and wheelbase or body style to match the appropriate factory panel shape and dimensions.
Vehicle specifications and aftermarket modifications can vary, so it's important that the vehicle details supplied are accurate.
05 What if I select the wrong vehicle details?
Contact us as soon as possible. If production hasn't started, we may be able to correct the vehicle details before your signs are made.
If you're uncertain about your vehicle, ask us to check it before production rather than guessing.
06 Can I order signs for just the sides or rear doors?
Yes. Available options depend on the vehicle, but our main configurations include both sides and rear doors, both sides only, or rear doors only.
07 Can I change my order after checkout?
Contact us as quickly as possible if something needs changing. Changes are normally much easier before artwork has been approved and production has begun.
ARTWORK &
DESIGN.
You provide the ingredients. We turn them into van branding.
01 What happens after I place my order?
After checkout, you'll complete a short design brief telling us about your business, the information you'd like displayed and any design preferences you have.
Once we have everything required, our designers create your first proof for approval.
02 How do I send my logo and business details?
After checkout, you'll complete your AutoMagnet design brief. This keeps your logo, business information and design requirements together with your order.
03 What if I don't have my logo ready?
No problem. You can provide the rest of your design information first and send your logo afterwards.
The artwork turnaround begins once we have everything required to create your design.
04 What file format should my logo be?
Vector artwork such as AI, EPS, SVG or a high-quality PDF is ideal because it can be enlarged without losing quality. High-resolution PNG and JPG files may also be suitable.
If you're unsure, send us the best version you have and we'll check it.
05 Do you design the signs for me?
Yes. You don't need to design your own sign. Send us your logo, business information and preferences, and we'll create the sign artwork around your business and vehicle.
06 What if I don't have a logo?
Tell us during the design process. We can discuss the most appropriate option based on what you already have and what your business needs.
07 Can you match my existing branding?
Yes. Send us your existing logo, brand colours, website, business cards or other branded material and we'll use them as references when creating your artwork.
08 Can you match my signs to the colour of my van?
We can design artwork to complement your vehicle colour, but printed colour and automotive paint use different processes. An exact invisible colour match cannot therefore be guaranteed.
09 Can I include trustmarks or accreditations?
Yes, provided you have permission to use the relevant logo, accreditation or trademark. Supply the appropriate artwork and we'll incorporate it where suitable.
10 When will I receive my first design proof?
Once we've received everything required to create your artwork, we'll aim to send your first design proof within 2–3 working days.
11 How many design revisions are included?
Your order includes two rounds of revisions. This gives you the opportunity to request changes after seeing your proof before approving the final artwork.
12 Will anything be printed before I approve it?
No. Nothing goes to print until you've approved the final artwork.
Please check names, telephone numbers, web addresses, spelling and other details carefully before approval.
VEHICLE
FIT.
Model-specific signs designed around your van's body panels.
01 Are AutoMagnet signs cut specifically for my van?
Yes. Our vehicle-specific signs are produced using the model, year and body configuration selected when you order.
This allows the signs to follow the appropriate factory panel areas rather than simply being generic rectangular magnets.
02 What if my vehicle has deadlocks or a rear camera?
Tell us about deadlocks, cameras and other fittings when completing your design brief so we can take them into account when positioning important artwork.
Aftermarket fittings can be installed in different positions, so we cannot assume every deadlock or accessory is located in exactly the same place.
Where a fitting needs to pass through the magnetic sign, we'll provide the appropriate guidance or template solution where available.
03 What if my van has aftermarket accessories?
Let us know before production if your vehicle has accessories or modifications affecting the area where the signs will sit. Photos are useful where the position or type of modification isn't standard.
04 Can I order a replacement or additional sign later?
Yes. Contact us with your original order details and tell us what you need. Where your previous artwork and vehicle configuration are available, we can advise on replacement or additional signs.
FITTING &
CARE.
Simple fitting and sensible care help keep your signs and paintwork at their best.
01 How do magnetic van signs work?
The magnetic backing holds the sign against a suitable ferrous steel vehicle panel without adhesive. This allows the branding to be removed and refitted when required.
Magnetic signs will not attach correctly to aluminium, plastic, fibreglass or other non-magnetic panels.
02 Will the magnets stay on while driving?
AutoMagnet signs are designed for vehicle use when correctly fitted to a clean, smooth and suitable metal panel.
The complete magnetic surface must sit flat against the vehicle with no dirt, trapped objects, raised edges or air gaps underneath.
Always check that each sign is fully attached before driving and inspect it regularly during use.
03 Can I use the signs at motorway speeds?
Our signs are intended for normal road and motorway use when fitted correctly to a suitable clean, flat steel panel.
Correct installation is essential. The entire magnetic surface must make full contact with the vehicle, particularly around every edge.
04 Are magnetic signs safe for my paintwork?
Magnetic signs should only be fitted to clean, dry and sound paintwork. Both the vehicle panel and magnetic surface should be kept free from dirt and grit.
Recently repaired, resprayed or damaged paint may require additional care. If you're uncertain about the condition of your paintwork, seek appropriate advice before fitting.
05 Can I leave the magnets on all the time?
We recommend removing your signs regularly so both the vehicle panel and magnetic surface can be cleaned and completely dried.
As a general maintenance routine, remove, clean and refit the signs at least weekly, and more frequently where weather, dirt or moisture make this necessary.
Do not allow moisture, dirt or contamination to remain trapped beneath a sign for extended periods.
06 How do I install my magnetic signs?
Make sure both the magnetic sign and vehicle panel are completely clean and dry.
Position the sign carefully and allow the complete magnetic surface to make contact with the panel. Before driving, check the entire perimeter to make sure every edge is sitting completely flat.
07 Do I need a professional fitter?
No. AutoMagnet signs are designed to be fitted and removed by the customer without adhesive or specialist wrapping equipment.
08 Can I use a car wash with the signs fitted?
Remove your magnetic signs before using an automatic car wash or pressure washing around the sign area.
This also gives you an opportunity to clean and dry both surfaces before refitting.
09 Are the signs weather resistant?
AutoMagnet signs are produced for outdoor vehicle use and everyday weather conditions. Correct fitting, cleaning and storage will help maximise their usable life and appearance.
10 How should I store my signs?
Clean and dry the signs before storing them. Keep them flat in a clean, dry location and avoid folding, creasing or tightly rolling them.
11 Can I remove and reuse my signs?
Yes. That's one of the main advantages of magnetic branding. Your signs can be removed when you don't want the vehicle branded and refitted when required, provided they remain in good condition and are fitted correctly.
DELIVERY &
PRODUCTION.
From approved artwork to finished signs.
01 How long will my order take?
Once we have everything needed for your design, we'll aim to send your first artwork proof within 2–3 working days.
You'll have two rounds of revisions included. Once you've approved the final artwork, your signs will be produced and dispatched within approximately 5–7 working days.
02 When does production begin?
Production begins after you've approved the final artwork. Nothing is printed while you're still reviewing or revising your design.
03 Do you deliver throughout the UK?
Yes. We deliver AutoMagnet signs throughout the UK. The delivery information applicable to your order will be shown during checkout.
04 Do you deliver to Europe?
Yes. AutoMagnet serves supported European markets as well as the UK. The delivery information available for your location will be shown during checkout.
05 What if my package gets lost or arrives damaged?
Contact us as soon as possible with your order number. If your parcel has arrived damaged, keep the packaging and send us clear photographs of both the packaging and affected signs so we can investigate.
RETURNS &
WARRANTY.
What happens if plans change or something isn't right.
01 What is your cancellation policy?
AutoMagnet signs are made to order for your vehicle and personalised using your approved business artwork. Personalised and made-to-specification products are generally excluded from the standard change-of-mind cancellation right that applies to many online purchases.
If you need to cancel, contact us as soon as possible. If personalised design or production work has not yet begun, we'll check what can still be changed or cancelled.
This does not affect your statutory rights where goods are faulty, damaged or not as described.
02 Can I return my personalised signs if I change my mind?
Because your signs are manufactured specifically for your vehicle and personalised using your approved artwork, they cannot normally be returned simply because you've changed your mind.
Your statutory rights are unaffected if goods are faulty, not as described or otherwise fail to meet the standards required by law.
03 What do I do if my signs are incorrect?
Contact us with your order number, an explanation of the issue and clear photographs where relevant. We'll compare the finished product with your order and approved artwork and investigate what has happened.
If we've made an error, we'll work with you to put it right.
04 What if my signs arrive faulty or damaged?
Contact us promptly with your order number and photographs showing the problem. We'll investigate and provide the appropriate remedy in accordance with your statutory rights.
05 What if I approved incorrect information in my artwork?
Your final proof is your opportunity to check telephone numbers, websites, spelling, colours, layout and other information before printing.
Once you've approved the artwork and production has begun, changes may require replacement signs at additional cost. Please check your final proof carefully before approving it.
06 What does the AutoMagnet 2-year warranty cover?
Our 2-year warranty covers qualifying manufacturing defects under the warranty terms supplied with your AutoMagnet signs.
It does not replace or reduce your statutory rights. Damage caused by misuse, incorrect fitting, improper storage, neglected maintenance or unsuitable vehicle surfaces may fall outside warranty coverage.
STILL NEED A HAND?
Get in touch and we'll point you in the right direction.